We want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a hassle-free return and exchange process.
We offer a 30-day return window from the date of delivery. Products must be returned in their original, unopened condition with all original packaging and seals intact.
Important Notes:
We accept returns for the following reasons:
For health and safety reasons, the following items cannot be returned:
Email us at nivora_support@gmail.com or call us at +92 341 218 2454 within 30 days of delivery to initiate your return.
We'll provide you with a return authorization number and shipping instructions.
Securely package your item with the return authorization number clearly visible. Ship to our return address using a trackable shipping method.
Once we receive and inspect your return, we'll process your refund within 5-7 business days.
We're happy to exchange your product for a different size, type, or variant. Exchanges follow the same 30-day window and condition requirements as returns.
Exchange Options:
Refunds will be issued to the original payment method used for the purchase:
Note: Return shipping costs are not refundable unless the return is due to our error (wrong product, damaged item, etc.).
If you have any questions about our return policy or need assistance with a return, please don't hesitate to contact us:
NiVORA Customer Support
Email: nivora_support@gmail.com
Phone: +92 341 218 2454
Address: Bedian Road, Lahore Cantt
Hours: Monday - Friday, 9:00 AM - 6:00 PM
